Cushion Corner® products are fully customized and are therefore non-refundable and cannot be cancelled once the order has reached production. Each order is personalized to the custom design, size, fabric, accent, etc. of each customer and therefore cannot be returned.
Please ensure that the dimensions you have provided and fabric you have selected are correct. Please note, the fabric color or texture may vary from the image on the computer screen. You may order fabric swatches for a small fee if you wish to ensure your fabric selection is correct. If you are not fully satisfied with your product, our staff will make reasonable changes to your product or offer fair alternatives to address your concerns.
Once you have received your custom product, please contact us within 5 business days of receipt with any problems or concerns. Our craftsmanship is guaranteed for 3 months after receipt of your custom product. For more information, please refer to our Terms & Conditions.
Our products are shipped via third party carrier UPS. Damages or discrepancies must be claimed within (2) business days of order receipt. If an order is refused, shipping charges are non-refundable and a refund for the product(s) will not be issued. Additional charges may be incurred if the package is refused and a second delivery attempt is required. The refused package(s) may remain in possession of Cushion Corner® until updated shipping charges have been collected from the customer. If payment is not received for the second delivery attempt, the customer shall forfeit the product(s) after 30 days.
Please check your order upon receipt and notify Cushion Corner® immediately of any damages. Damages must be reported to Cushion Corner® customer service within 48 hours of product receipt. Damages must be reported during normal business hours. Customers will be required to send photographs of the damaged shipping box and damaged items for a claim to be filed. Images must be emailed to firstname.lastname@example.org to file the necessary claim with the third-party shipping company. Once the claim has been processed, Cushion Corner® will arrange the return, inspection and replacement of the product(s). Please note, the original shipping container must be kept for inspection of the item(s) and to process a claim.
Please verify the shipping address(es) before placing your order(s). If incorrect shipping information is submitted, the customer will be responsible for any fees associated with redirecting deliveries and/or lost merchandise.
Some of our textiles include a limited no-fade warranty. To process your warranty claim, please notify Cushion Corner® with the concern specific to your product(s). If the concern is covered under warranty, a Cushion Corner® customer service representative will assist you with processing your claim. You will be provided with instructions to return your order. An entire replacement, replacement part, or repaired product will be sent to you after the return is verified by a Cushion Corner® customer service representative. Shipping charges may be applied.
If a problem occurs after the warranty period, a quote may be requested for repair or replacement of the damaged item(s). Shipping charges will be the responsibility of the customer.